The self- service kiosk is trend that shows how fast the evolution of technology occurs in our world today. A technology that makes a task faster and efficient in a particular company specially in paying our bills. It can extend the service availability 24/7 without the need of a person to operate the system. It gives the benefits for the customer because it reduces the waiting time. There are no more line ups of customer waiting for their transaction. Aside from that many transactions done for a day. Kiosks don't get an attitude with an unpleasant customer, and more importantly, they don't bend or break the rules for persuasive or abusive customers. This is especially important to those of us in financial services, where fraud is often perpetrated by using "human engineering" techniques. It can reduce labor and operating costs. Self-service kiosks, unlike employees, do not need to be paid a salary or a wage, do not require health benefits, can work around the clock, and can process far more information at once than a human. Over time, the cost savings of having self-service kiosks rather than paying an employee can be quite considerable, even to smaller businesses and organizations.
We all know that having all this benefits or advantages there are always disadvantages that this technology brings. There were many people will be unemployed if kiosks will be implemented in a particular company. Another disadvantage is that it is high maintenance cost and is not always reliable. When you pay you must pay enough amount because the machine will not return your change. Aside from that it will not accept a coins, you must pay a paper bill only.
We can’t deny the fact that we surrounded by technology. We people should adapt the changes of the world. But we should be more responsible on how we should act in this particular changes. God give us the Intelligent to determine what is wrong and right for us. We should be critical and think deep on how to response the changes .Always be wise in dealing this new technology and more vigilant. It’s up to us on how we use this technology. In every good there’s an evil thing behind that. Use the technology responsibly to make it useful in our daily life activities.